Shenzhen faced the challenge of raising customer satisfaction and retention rates through better billing.

Pitney Bowes Group 1 Software customer communication management (CCM) solution allows Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.

Shenzhen Telecom chose to implement the CCM solution by Group 1 Software not only because the plan was stable and had high operability, but more importantly, because the plan offered a greater number of billing functions and allowed the company to provide better customer service.