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	FAQs: Managed Services sponsored by Channel Media Group WHITE PAPER - Learn what should be included in a managed services agreement, popular pricing models for managed services providers, how to market managed services and more. Posted: November 10, 2008 \| Published: November 6, 2008 Topics: Channel Management \| Continuous Data Protection \| IT Best Practices \| Management Service Providers \| Regulatory Compliance \| SLA \| SLA Management Services \| VARs

	ITIL, the IT Service Catalog, and Service Level Management sponsored by newScale, Inc. WEBCAST - This webinar will give you practical guidance on how an IT organization could better serve its customers. Learn how to define and standardize your services with a Service Catalog and set customer expectations through Service Level Management (SLM)... Posted: October 7, 2008 \| Premiered: October 7, 2008 Topics: Customer Service \| ITIL \| Service Level Management \| SLA \| SLA Management Services

	Prevent Garbage-In, Garbage-Out in Your CMDB. Real-World Best Practices from Maritz and HP sponsored by Hewlett-Packard Company WEBCAST - CMDB is not a silver bullet for managing application complexity-so, how do you prevent garbage-in garbage-out? This webcast uses real-life examples to show you how to create a solid, unified foundation that supports dependency mapping. Posted: September 24, 2008 \| Premiered: September 24, 2008 Topics: CMDB \| IT Service Management \| ITIL \| SLA \| SLA Management Services \| Systems Management

	VoIP Service Operations Solution: Fullfillment Assurance Billing sponsored by Infosys Technologies Limited WHITE PAPER - The Infosys VoIP Service Operations Solution gives you complete and vastly simplified control over your VoIP services. Posted: October 19, 2005 \| Published: April 1, 2005 Topics: Dashboards \| Network Management Services \| Network Monitoring \| Network Performance \| SLA Management Services \| Systems Integration Services \| VoIP

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