PRODUCT LITERATURE - CA IP-based service management solutions help you protect and grow your customer base, extend competitive advantage and reduce risk by enabling you to deliver new managed services.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Business Continuity Planning | Communications Systems | IP Services | Mobile Device Management | Portfolio Management (IT Management) | Project Management | SMBs

WHITE PAPER - In this paper there are 10 tips for using network technology to help your business increase operational efficiency, reduce costs, improve customer satisfaction, and stay ahead of the competition.
Posted: October 6, 2008 | Published: October 3, 2008


Topics:  CRM | SMBs | VARs

WHITE PAPER - In this document network resellers share five important strategies for improving applications access.
Posted: October 6, 2008 | Published: October 3, 2008


Topics:  Applications Management | IP Networks | Mobile Device Management | Mobile Workers | SMBs | User Interfaces | VPN | Wireless Services | Wireless Telephones

WHITE PAPER - To make your company become more productive it has to start with a secure network foundation that keeps your workforce connected to your customer database, business applications, and other resources wherever they go.
Posted: October 6, 2008 | Published: October 3, 2008


Topics:  CRM | Hardware | Internet | Networking | Security | SLA | SMBs | Software | TCO | VPN

WHITE PAPER - Customer service starts by offering both a trouble-free shopping experience and a smooth business transaction.
Posted: October 6, 2008 | Published: October 3, 2008


Topics:  CRM | SMBs | Software

WHITE PAPER - Clustered Storage is useful for server and storage consolidation without introducing bottlenecks or excessive energy consumption while enabling modular growth.
Posted: September 30, 2008 | Published: September 30, 2008


Topics:  Hardware | NAS | SAN | SMBs | Social Networking | Storage Consolidation | VMware | Web Development Tools | Web Hosting | Web Protocols | Web Services

WHITE PAPER - This paper discusses the evolution of telework. It discusses how and why it started, its development and evolution, where it is today, where it's going, problems to be addressed, and why it's being adopted by a growing number of employers.
Posted: September 29, 2008 | Published: September 27, 2008


Topics:  Change Management | Communications Networks | Disaster Recovery | Productivity | Remote Network Management | Remote Offices | ROI | Security | SMBs | Teleconferences

CASE STUDY - In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global's remote technical support solution. Learn more about NTR support.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Customer Service | Metrics | Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | SMBs | Technical Support Staff

PODCAST - In this podcast, get expert tips and advice from Jim Shepard, senior vice president of research for AMR Research. Find out how to narrow down the options, and learn what to do (and what not to do) to effectively evaluate midmarket ERP software.
Posted: September 26, 2008 | Premiered: September 26, 2008


Topics:  Application Hosting | Best Practices | Business Performance Management | ERP | ERP Software | Manufacturing | Manufacturing Industry | SMBs | Software Maintenance

TRIAL SOFTWARE - Download this free software trial and see how N-central will drive operational efficiencies in your IT services business by automating manual tasks. Working remotely with N-central, you'll be able to service more customers, more effectively.
Posted: September 25, 2008 | Published: September 25, 2008


Topics:  Customer Service | Customer Service Best Practices | Management Service Providers | Remote Network Management | Service Level Management | SMBs

WHITE PAPER - Every SMB should have a written (and thoughtfully prepared) network-security plan in place. This white paper provides tips to help you develop one for your company.
Posted: September 25, 2008 | Published: September 25, 2008


Topics:  Identity Management | Network Security | Security Infrastructure | Security Policies | SMBs | VPN

WHITE PAPER - In order to stay ahead, small business owners need effective communication tools more than ever. Learn how small businesses are unifying voice, data, video, security, and wireless technologies in a single, affordable platform.
Posted: September 25, 2008 | Published: September 25, 2008


Topics:  Business Communications | Network Management | SMBs | VoIP

WHITE PAPER - For small and medium-sized businesses (SMBs), the impacts of a disaster can result in loss of or lack of access to data, applications, and work facilities. This paper explains five key steps to consider when implementing a program for your company.
Posted: September 25, 2008 | Published: September 25, 2008


Topics:  Application Security | Business Continuity Planning | Business Processes | Data Security | Data Storage | Disaster Planning | Disaster Recovery | SMBs

WHITE PAPER - Achieving effective network security for small business requires a solution designed to fit your needs today and can adapt to tomorrow's threats. This paper examines how best to protect your network, as well as the benefits a secure environment offers.
Posted: September 25, 2008 | Published: September 25, 2008


Topics:  Network Security | Security Architectures | Security Infrastructure | Security Management | Security Threats | SMBs

WHITE PAPER - This guide show how an Adaptive Infrastructure using HP BladeSystem, HP StorageWorks, and Microsoft® Windows® Server 2008 can help to achieve greater efficiency, security, and continuity for the technology business depends on.
Posted: September 23, 2008 | Published: September 23, 2008


Topics:  Business Continuity Planning | Business Intelligence | Disaster Recovery | ERP | Infrastructure Management | Security | SMBs