WHITE PAPER - Download this book, authored by database security expert and Guardium CTO Ron Bennatan, Ph. D., which contains hundreds of practical tips and examples for protecting sensitive information and passing audits smoothly.
Posted: December 4, 2008 | Published: December 4, 2008


Topics:  CRM Software | Database Administrators | Database Security | eCommerce | SQL Server | Web Services

WHITE PAPER - This white paper discusses the issues associated with decision services in an SOA strategy, highlighting how business rule management systems can be used to overcome these challenges.
Posted: December 2, 2008 | Published: June 1, 2006


Topics:  Black Box Testing | Business Process Management | Business Process Management Software | Consolidation | Data Services | Integration | Legacy Applications Software | SOA | Web Services | Web Services Management | Workflow Software

WHITE PAPER - This white paper discusses a set of tools for effective business rule management. Learn how to author, deploy and manage critical business rules with greater speed and efficiency.
Posted: December 2, 2008 | Published: March 1, 2006


Topics:  Application Deployment | Application Development | Business Process Management | Business Process Management Software | Collaboration | Integration | Product Life Cycles | Regulatory Compliance | SOA | Web Services

PRODUCT LITERATURE - This white paper discusses approaches for enabling greater product agility and efficiency in credit decisions, improving customer retention and attracting a higher number of new consumers.
Posted: December 2, 2008 | Published: January 1, 2006


Topics:  Availability | Banking Industry | Banking Software | Banking Systems | Channel Management | Customer Satisfaction | Financial Services | Financing | Regulatory Compliance | Sales Channels | SOA | VARs | Web Services

CASE STUDY - After implementing CommSee, CBA has seen new accounts and customer referrals increase, lines moving faster and, most important, once-grumpy customers smiling.
Posted: December 1, 2008 | Published: November 27, 2008


Topics:  Banking Industry | Banking Services | Banking Software | CRM | Debit Cards | Web Services

CASE STUDY - Virgin wanted to analyze its daily operations data more quickly, and in greater depth so they used Microsoft® Windows Server System™ integrated server software and the Microsoft .NET Framework to build a business intelligence solution.
Posted: December 1, 2008 | Published: November 27, 2008


Topics:  Business Intelligence | Business Management | Business Service Management | IT Infrastructure | Sales | SMBs | SOA | Web Services

CASE STUDY - Using Microsoft® .NET connected software, Dollar Rent A Car created an XML Web services interface to expose its existing mainframe-based reservation system for access by existing and potential business partners.
Posted: December 1, 2008 | Published: November 27, 2008


Topics:  Business Intelligence | DCOM | EDI | SOA | SOAP | Systems Management | Web Services | XML

CASE STUDY - McGraw-Hill Construction transformed its information service business by connecting isolated data assets, and developing new products and services on a Microsoft® .NET-connected Web service architecture.
Posted: December 1, 2008 | Published: November 27, 2008


Topics:  Business Systems | Databases | Internet | Web Services | XML

CASE STUDY - Dell used the Microsoft® .NET Framework and Microsoft Visual Studio® .NET to develop five Web services, the success of which validated adoption of a .NET-connected Web services architecture throughout the Dell enterprise.
Posted: December 1, 2008 | Published: November 27, 2008


Topics:  Business Intelligence | Customer Data Management | Customer Service | Marketing | Sales | Web Services

WHITE PAPER - This paper outlines the reasons why generating and distributing spreadsheet reports is so tedious and error prone by examining the typical steps in the process.
Posted: November 25, 2008 | Published: November 25, 2008


Topics:  Business Intelligence | Business Process Automation | Data Security | Databases | Microsoft Excel | PDF | Web Services

PRODUCT LITERATURE - Secure and manage PCs through collaboration with the experts in the Intel vPro Expert Center. Visit the Intel vPro Expert Center to learn more.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Business Intelligence | Collaboration | Desktop Management | IT Best Practices | Personal Computers | Processor Architectures | Web Services | Web-Based Self-Service

WHITE PAPER - This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  CRM | CRM Services | CRM Software | Customer Self-Service | Customer Support Software | ERP | ERP Software | SOA | Web Services | Web Services Architecture | Web-Based Self-Service

WHITE PAPER - This Oracle white paper describes how businesses of all sizes worldwide are using Grid best practices to modernize their IT operations and increase efficiency, availability, performance, and operational agility.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Databases | Enterprise | Grid Computing | Hardware | IT Departments | Oracle (Product) | Server Virtualization | SOA | Web Services

BOOK - This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Call Centers | Contact Center Management | Contact Center Services | Contact Centers | CRM | Customer Satisfaction | Enterprise Applications Software | Internet | IP | SOA | Web Services

PODCAST - Check out this expert podcast and learn about the benefits of cloud computing and SaaS and get tips for addressing the security challenges of these business options.
Posted: November 19, 2008 | Premiered: November 19, 2008


Topics:  Data Security | Intrusion Detection | Intrusion Prevention | Mobile Device Management | Mobile IP | Privacy Rights | Social Networking | Software as a Service | Web Services | Wireless Services